Our Coach Code of Conduct
Responsibilities of School and Operators
All coach operators comply with best practice standards which require them to provide:
- Proof of satisfactory insurance;
- Vehicle maintenance programmes.
- Enhanced DBS clearance
- Clean Driving Licences
- PCV licence
- The right to work in the UK
- CPC Qualification
Responsibilities of Parents/Carers
Drivers will not allow pupils to exit the coach other than at the designated stops or leave young pupils alone at the roadside if they are not met by parents/carers. Should a carer not meet the coach, in the first instance the driver will continue the route, with the pupil remaining on board, and contact with the school will be made.
Responsibilities of Pupils
Pupils are expected to adhere to the Coach Code of Conduct travelling on any coach. A serious or persistent violation of the code will result in exclusion from the service by the School. Pupils should also meet the coach on time and not delay departure.
Procedures to Follow in the Event of an Emergency
Parents/carers must always contact the School Reception or Transport Manager in the first instance. The emergency transport contact number for out of office hours is 07736 288105. The School Office will alert the Senior Management who will consult with the operator if required. The operator may be driving and may not be able to take your call but will try to respond as quickly as possible.
Should the Operator inform us of an issue with the service i.e. delay or mechanical problems, the School will assist by swiftly communicating to the relevant users. If contact is required with the coach while in transit the School will call the dedicated Coach Prefect on route to assist further. Prefects’ mobile numbers will not be given to third parties and will be held securely by the school Receptionist and Transport Manager.
Should the school undertake an early closure before the end of the school day, we will contact parents via in-touch text and email. We will also communicate on the website any emergency arrangements regarding transport for pupils and proposed timetables.